Desktop Technician

Website Brite

JOB SUMMARY

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate fashion and provides end-user assistance where required.

ESSENTIAL FUNCTIONS

  • Responds to requests for service and customer questions within required response times.
  • Assists end users with installation of applications and computer peripherals. .
  • Assists in onboarding new employees both internal and external.
  • Responsible for seamless deployment of hardware into customer environments.
  • Maintains customer asset inventory.
  • Responsible for continuous improvement of deployment processes.
  • Assists with RMA process as required.

OTHER DUTIES

  • Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

  • Bachelor’s degree in Computer Science, Information Technology or related field and a minimum of one year’s technician experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.

KNOWLEDGE, SKILLS & ABILITIES

  • Demonstrated knowledge of hardware and network infrastructure.
  • Excellent listening skills.
  • Exceptional verbal and written communication.
  • Detail oriented.
  • Ability to work in a fast-paced environment.
  • Strong problem solving and analytical skills.
  • Excellent relationship building skills.
  • Well-developed interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
  • Self-directed and results oriented.
  • Effective time management skills.
  • Ability to travel as needed.

Pay Range: $19.00 – $21.00/Hour

Brite is proud to be an equal opportunity employer. 

 

For those interested please email your resume to dberardi@brite.com

To apply for this job email your details to dberardi@brite.com

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